Customer Service

You are important to us!  At Port City Smokehouse we consider Customer Service to be more like Customer Care.  In fact, you are like family and friends to us.  Our goal is to make sure you are nothing less than 100 percent satisfied with our products and service.  If you don't find the answer here to your questions or concerns, please call us at 231-352-9192 or email us at Portcitysmokehouse@att.net

We like to hear positive comments, too, so drop us a line and tell us how we are doing and/or how we can serve you better. And don't forget to come visit us in person when you're in the area! We'd love to see you!

 

FAQ


Customer Satisfaction Policy
When you are happy, we are happy. We put our heart and soul into our products and store, and we almost always get rave reviews. However, if you are unhappy for any reason, we really appreciate a chance to make it right. If something does not meet your expectations or does not "taste right" we will substitute a new product, or give a refund or a credit, whichever you prefer. This is a "no questions asked" policy—other than perhaps “how can we make it better now and for other customers?”
 
Ordering
 
To our customers who have enjoyed ordering online from us in the past, we regret that due to the challenges of shipping temperature-sensitive product under certain conditions at certain times of the year, we are no longer able to deliver product on-demand from our website. The good news is that we are still glad to ship our great products whenever possible. So, call us and we will still take orders over the phone
 
Ordering for Parties or Pick-up - Quite frequently, folks in the area have a special request for a party or event. We are happy to accommodate you. If it is a large order, please call at least a few days ahead so that we can plan appropriately.

Carry-out orders may absolutely be called ahead for immediate preparation and pick-up. Or tell us when you want your food ready.
 
Payment, Pricing & Promotions

Payment - We accept cash and all credit cards.

Pricing - At times some of our prices may change according to the fish harvest, crop successes and availability.

Promotions - We have daily lunch promotions that are posted on signs outside the store—come and check out what’s cookin’!